Zealous Host is dedicated to supply all services to our respective clients at full uptime and
or dedicated support, at an efficient and professional level. This SLA or also known as the
Service Level Agreement applies to all shared and dedicated clients. The Client agrees
that measurements via our internal support team will establish the necessary support and
or level of services required.
Zealous Host provides a 99.99% uptime on all services offered via any and all our relevant purchase platforms. Service Downtime is any unplanned interruption in Service Availability during which the Client is unable to access the services as described in preceding section, provided the interruption is determined to have been caused by a problem in the immediate Zealous Host services and or network segment as confirmed by Zealous Host Services. Downtime is measured as the total length of time of the unplanned interruption in Service Availability during a calendar month. Zealous Host is not responsible for any unplanned outages due to third-party software failure are the direct responsibility of the software publisher and all files, software development and or approved content supplied by Zealous Host.
Performance credit occurs when the 99.99% uptime is not met, Zealous Host will offer credit based on the overall decision and or digression from the managerial and or authorized support team members.
We here at Zealous Host appreciate and care about all our clients but as such some limitation and or exclusions must be subjected to this agreement. Therefor performance credit an or general credit and refunds will not be applicable within the following events.