The agreement governing your use of Zealous Host services.
Last updated: August 4, 2026
Company: Zealous Host, LLC, a Delaware limited liability company ("Company," "we," "us," or "our")
Welcome to Zealous Host, LLC. These Terms of Service ("Terms") govern your access to and use of our game server hosting services, website (https://zealous.host), control panel, and related tools (collectively, the "Service"). By creating an account, purchasing a server, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account and enter into a subscription on your own behalf. If you are between 13 and 17 years old, you may use the Service only with the consent and direct supervision of a parent or legal guardian who agrees to these Terms, takes responsibility for your account and all charges incurred, and confirms they have the legal authority to bind themselves and you to these Terms. The Service is not directed to and may not be used by anyone under 13. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@zealous.host if you suspect unauthorized use of your account.
The Service provides rented virtual or dedicated game server instances, including provisioning, control panel access, network connectivity, and related infrastructure ("Servers"). We do not develop, publish, or own the games or software you choose to run on your Server, and we are not responsible for the content, performance, or licensing of any third-party game software.
We may offer different service tiers, resource allocations, and add-ons, each with its own specifications as described on our website or order pages at the time of purchase. Specifications are estimates and may vary based on network conditions and shared infrastructure, where applicable.
Servers are provided on a recurring subscription basis (e.g., monthly, quarterly, semi-annually, or annually as selected at checkout). Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date.
You authorize us (or our third-party payment processor) to charge your selected payment method for all applicable fees, including recurring subscription charges, on each renewal date. You are responsible for keeping your payment information current.
If payment is not received by the due date, your Server will be automatically suspended one (1) day after the missed payment. A suspended Server will not run, but its data will be retained during the suspension period described below.
We may change subscription pricing from time to time. We will provide advance notice of any price increase before it applies to your next renewal. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.
We do not currently collect sales, use, VAT, or similar taxes on your purchase. You are solely responsible for determining whether any such taxes apply to your purchase and for reporting and remitting them to the appropriate authority, where required.
You may cancel your subscription at any time through your account control panel. Cancellation stops future renewals but does not automatically entitle you to a refund for the current billing period unless stated below.
• New subscriptions: Eligible for a full refund if requested within 36 hours of initial purchase, provided the Server has not been subject to abuse, excessive resource use, or Terms violations.
• Renewals: Recurring renewal charges are generally non-refundable, except where required by law or expressly stated in a promotion.
• Downgrades/unused time: We do not provide prorated refunds for downgrades or early cancellation outside the window above, except at our discretion or as required by applicable law.
• Chargebacks: Initiating a chargeback without first submitting a refund request through the billing panel may result in immediate suspension of your Server(s) and account.
For purposes of refund eligibility and these Terms generally, "abuse" of a Server includes, without limitation:
• Sustained CPU, memory, disk, or bandwidth usage that materially exceeds the plan's allocated resources or that degrades performance for other customers on shared infrastructure;
• Running cryptocurrency mining software, proxy/VPN relays, file-sharing hubs, or any workload unrelated to game hosting on the Server;
• Using the Server to launch, participate in, or relay denial-of-service attacks, port scans, brute-force login attempts, or other network attacks against any system;
• Circumventing resource limits, security controls, or licensing restrictions of the Service or of any third-party software running on the Server;
• Uploading or distributing malware, illegal content, or content that infringes the rights of others;
• Excessive, automated, or bad-faith use of support channels, backup systems, or the billing panel intended to burden our systems or staff rather than to obtain legitimate service;
• Any other use that violates the Acceptable Use Policy in Section 6.
A determination that a Server has been subject to abuse is made at our reasonable discretion based on server logs, resource-usage data, and other available evidence. Abuse occurring at any point during the refund window will make the associated purchase ineligible for a refund under Section 5.2, in addition to any suspension or termination action described in Section 9.
All refund requests must be submitted through the billing panel in your account dashboard. Refund requests sent by email, live chat, social media, or any other channel will not be accepted and will be redirected to the billing panel. Approved refunds are processed back to the original payment method whenever possible. Refund eligibility for special promotions, add-ons, or custom orders may differ and will be described at the time of purchase.
You agree not to use the Service to:
• Host, transmit, or distribute illegal content, or content that infringes the intellectual property, privacy, or publicity rights of others;
• Distribute malware, conduct denial-of-service attacks, port scanning, network abuse, or unauthorized intrusion attempts against any system;
• Send unsolicited bulk communications (spam) or engage in phishing;
• Host content that is unlawfully harassing, threatening, obscene, or that exploits or endangers minors;
• Circumvent resource limits, security controls, or licensing restrictions of the Service or of any third-party software running on your Server;
• Resell or sublicense the Service without our prior written consent, except where a reseller plan is explicitly offered;
• Violate the terms of service, EULA, or anti-cheat policies of any game publisher whose software you run on your Server.
We reserve the right to investigate suspected violations and to take action as described in Section 9, including suspension or termination, with or without notice, in cases of severe or repeated violations.
This section is also published as a standalone Acceptable Use Policy for quick reference.
You retain ownership of the game files, configurations, plugins, mods, and other content you upload to your Server ("Your Content"). You are solely responsible for Your Content and for ensuring you have the necessary rights and licenses to use it.
You are responsible for maintaining your own backups of Your Content. While we may provide backup tools or snapshots as a convenience feature, we do not guarantee the availability, completeness, or integrity of any backups, and we are not liable for data loss resulting from hardware failure, service interruption, account termination, or any other cause. Backup services, if provided, are offered as a convenience and should not be relied upon as the sole copy of your data.
We do not access or use Your Content except as necessary to provide the Service, to provide technical support you request, to respond to a valid legal request, to investigate a suspected Terms violation, or with your consent.
You may request deletion of Your Content and account data by submitting a request through the billing panel in your account dashboard. Deletion requests submitted through any other channel (email, live chat, social media, etc.) will not be accepted and will be redirected to the billing panel. We may retain certain data after a deletion request as required for legal, tax, billing, fraud-prevention, or dispute-resolution purposes, even where other data has been deleted.
We aim to provide reliable Service but do not guarantee uninterrupted or error-free operation. Scheduled maintenance, third-party network issues, force majeure events, DDoS attacks, or hardware failures may cause temporary downtime. Any uptime commitments or service level agreement (SLA) apply only if separately and expressly provided to you in writing, and any associated remedies (such as service credits) are your sole and exclusive remedy for downtime.
We will generally provide advance notice of scheduled maintenance where practicable. However, emergency maintenance may be performed without notice, and in an emergency such maintenance may begin immediately, when necessary to address a security threat, network issue, or other condition that could affect the stability, security, or availability of the Service.
See our Service Level Agreement for the specific uptime commitment and service credit terms.
We may suspend or terminate your Server or account, with or without prior notice, if:
• Payment is late, declined, or charged back (see Section 4.3 for the specific suspension and termination timeline for non-payment);
• You violate these Terms, our Acceptable Use Policy, or any applicable law;
• Your use of the Service creates a security risk, legal liability, or harm to us or other customers;
• We receive a valid legal request or court order requiring suspension or disclosure;
• We discontinue the Service or the specific plan you are subscribed to, in which case we will provide reasonable advance notice where practicable.
In addition to the grounds above, we may suspend the Service immediately and without notice where necessary to protect our network, infrastructure, or other customers from an active security threat, attack, or similar risk.
Upon termination, your right to use the Service ceases immediately, and we may delete Server data after a reasonable grace period (as stated in your account dashboard or communicated to you). You remain responsible for any fees incurred prior to termination.
You may terminate your account at any time by canceling your subscription and, if desired, requesting account and data deletion through the billing panel, as described in Section 7.
The Service, including our website, control panel, branding, and documentation, is owned by Zealous Host, LLC or our licensors and is protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or proprietary software except as necessary to use the Service as intended.
Third-party games, mods, and software available through or run on our Servers remain the property of their respective owners and are subject to their own licenses and terms.
If you believe content hosted through the Service infringes your copyright, please send a notice to support@zealous.host including: identification of the copyrighted work, identification of the allegedly infringing material and its location, your contact information, a good-faith statement that the use is unauthorized, and a statement made under penalty of perjury that the notice is accurate and that you are authorized to act on behalf of the copyright owner.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY GAME SOFTWARE RUN ON THE SERVICE WILL BE COMPATIBLE OR FREE OF DEFECTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL ZEALOUS HOST, LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless Zealous Host, LLC and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to Your Content, your use of the Service, or your violation of these Terms or applicable law.
We may modify or update these Terms from time to time. Except for non-material changes (such as clarifications, typo fixes, or formatting updates), we will provide at least seven (7) days' advance notice of any material change by posting the updated Terms on our website and/or notifying you through the billing panel or by email prior to the change taking effect. Continued use of the Service after a change takes effect constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.
Please read this section carefully. It affects your legal rights, including your right to bring a claim in court and to participate in a class action.
Before filing a claim against us, you agree to first contact us at support@zealous.host and attempt to resolve the dispute informally. You must provide a written description of the dispute, the relief sought, and your contact information. We will attempt to resolve the dispute by engaging with you in good faith. If the dispute is not resolved within sixty (60) days after you send this notice, either party may proceed to arbitration as described below.
If a dispute is not resolved under Section 16.1, you and Zealous Host, LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, rather than in court, except as set out in Section 16.5. The arbitration will be conducted by a single arbitrator and may be conducted remotely or based on written submissions where permitted by the AAA rules. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
Each party will be responsible for its own attorneys' fees and costs, except as otherwise required by applicable law or the AAA rules, or as awarded by the arbitrator.
You and Zealous Host, LLC agree that any arbitration or proceeding will be conducted on an individual basis only, and not as a class, collective, consolidated, or representative action. The arbitrator has no authority to combine more than one person's claims into a single proceeding, and may not otherwise preside over any form of a class, collective, or representative proceeding.
You may opt out of the arbitration agreement and class action waiver in Sections 16.2 and 16.3 by sending written notice to support@zealous.host within thirty (30) days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will instead be resolved as described in Section 16.6.
Notwithstanding Sections 16.2 and 16.3, either party may bring an individual action in small claims court, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights or unauthorized access to or misuse of the Service.
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. Any dispute not subject to arbitration under this Section 15 will be brought exclusively in the state or federal courts located in Delaware, USA, and you consent to the personal jurisdiction of those courts.
• Entire Agreement: These Terms, together with any order forms, service level agreements, and policies referenced herein, constitute the entire agreement between you and Zealous Host, LLC regarding the Service.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
• No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
• Assignment: You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control.
If you have questions about this SLA or need to submit a claim outside the billing panel due to a technical issue, please contact us at:
Zealous Host, LLC
General support and privacy inquiries: support@zealous.host
Abuse Reports: abuse@zealous.host
Website: https://zealous.host